voco Madrid Retiro, an IHG Hotel

In a reasonable location near the centre and close to the transport network. The room was very comfortable. The breakfast was good. The bar food was good. Most noteworthy was the excellent staff. We had a couple of minor problems with the room, but they sorted them out quickly and effectively. Also, my wife sprained her ankle and the staff were very helpful to help us mitigate that issue. It was a little over our normal budget, but the excellence of the staff and the genuinely good experience there softened the blow to our wallet!

Staying at the Voco Hotel in Madrid exceeded our expectations. The room was spacious, modern, and elegantly decorated, with a comfortable queen-size bed and high-quality linens. Large windows provided great city views, filling the space with natural light. The amenities were excellent, including a flat-screen TV, coffee machine, and a sleek desk area for working. The bathroom was a highlight, featuring a rain shower, luxury toiletries, and soft towels. The location was perfect—central but quiet, making it easy to explore the city. Overall, it was an ideal blend of comfort and style for a stay in Madrid.

Nice gym. Easy walk to Ritero and the metro. Very close to reach the airport. The aircon was not working in my room so the lovely receptionist gave me a free upgrade to an amazing little suite. I arrived late in the night and he was so welcoming (big plus to have 24/7 reception). The rooms have all the necessary amenities including bathrobes. He also allowed me 1h extra in the room after checkout time because I had to work.

Room for 2 adults and 2 children structured as a suite, with sofa(bed) and table room separated from bed room Free water bottles renewed everyday: makes you fell truly "welcome" Furniture clean and without issues Other excellent thing to mention is that standard rate from IHS website gives you only breakfast for the 2 adults included, while reservation through Booking.com provided breakfast included for all of us (4). This was correctly done by hotel staff without any incident/misunderstanding/need to argue: should be something like "as a given" but nowadays having a smooth stay in hotel is no longer the typical case. An extremely good surprise: wrt the info I got previously from reviews and/or website, breakfast was served at -1 floor instead of moving to neighbor Marriot: consider that weather last week (Easter '24) was extremely bad, rainy and cold as in full winter...

Check in was smooth very friendly staff, breakfast was amazing , great choice and spacious dining. Bed was really comfy, tea making facilities and complementary drinks made our stay more enjoyable . Location was perfect for myself and my husband as we like to stroll to the centre which took us about 30 minutes . Close to Retiro park which we walked through every morning and is beautiful .