voco Madrid Retiro by IHG

In a reasonable location near the centre and close to the transport network. The room was very comfortable. The breakfast was good. The bar food was good. Most noteworthy was the excellent staff. We had a couple of minor problems with the room, but they sorted them out quickly and effectively. Also, my wife sprained her ankle and the staff were very helpful to help us mitigate that issue. It was a little over our normal budget, but the excellence of the staff and the genuinely good experience there softened the blow to our wallet!

Jon, at the desk was very helpful. He went above and beyond to assist me with everything including helping me print my boarding pass for my trip home as I couldn’t read the Spanish instructions from the airline. He made me very comfortable and was a very important part of making my time in Madrid a pleasure. He is a great asset to your team! Secondly, the breakfast was phenomenal! The room was comfortable, clean and quiet. Loved my stay!

My room was spacious and spotlessly clean, with an extra comfortable bed that made for a great night’s sleep. I really appreciated having an ironing board in the room, which was very convenient. The facilities throughout the hotel were excellent. I would definitely recommend Voco Madrid Retiro and would be happy to stay again.

Right from walking in the door was greeted and made to feel welcome. Lovely lady named Sandra got me checked in, I asked about places for tapas and she drew them out on a map for me (she was right! ). Up to the room, in shock at how nice it was, bed was as big as my London flat and a tv about the same size. I had been travelling through Europe and was really looking forward to a shower, the bathrooms are really fancy and I must have stayed in that shower for an hour it was so nice. Went out and walked 10 minutes to Retiro park, from there another 10 minutes to some tapas bars. Will definitely be back to this hotel.

Room for 2 adults and 2 children structured as a suite, with sofa(bed) and table room separated from bed room Free water bottles renewed everyday: makes you fell truly "welcome" Furniture clean and without issues Other excellent thing to mention is that standard rate from IHS website gives you only breakfast for the 2 adults included, while reservation through Booking.com provided breakfast included for all of us (4). This was correctly done by hotel staff without any incident/misunderstanding/need to argue: should be something like "as a given" but nowadays having a smooth stay in hotel is no longer the typical case. An extremely good surprise: wrt the info I got previously from reviews and/or website, breakfast was served at -1 floor instead of moving to neighbor Marriot: consider that weather last week (Easter '24) was extremely bad, rainy and cold as in full winter...